Technology – The IT departments achilles heal.

In my opinion change needed and needed fast. It’s time *IT professionals forgot about the technology (to begin with) and focussed on people and culture, over delivering the shiniest and latest technology. Technology is no longer the silver bullet to issues and problems as business’s have evolved, and thanks to the consumerisation of IT, people (outside of IT) are dramatically more IT savvy than they used to be.

Sound harsh?  Continue reading

Another post about Google+. For law firms. BUT not yet!

I’ve read countless posts regarding Google+ and I’ve not posted any commentary yet because I didn’t have anything new to add. After four weeks of dipping my toes in, I thought I’d add my two pennies worth. It has great promise for being a tool for creating dialogue and improving engagement. It is ’more personal than LinkedIn’ and has the potential to be ‘more content and context than Twitter’. One thing that may become a bug bear for many is managing your circles (some have cited circle fatigue already) and managing all the content and deciding what is important for you. Some simple tips would be to keep circles to a minimum and think about muting threads.

In my previous posts about social media I’ve not really touched on the most important aspect of social media tools, engagement, and in this case specifically client engagement. This is where G+ gets a potential A+ for law firms. Potential only because it’s too early to really tell, but the promise is there. Continue reading

IT Projects : Are they all destined to fail?

As harsh as it sounds, it is a valid question for many IT departments. The short answer is no, not all projects fail but these days a successful delivery doesn’t always prevent failure. Failure can mean different things to different people and can come at different times, which makes it difficult to validate whether something has succeeded or not. For the purpose of this post a brief definition of failure could be along the lines of;

“the failure to deliver the intended business benefits or value through the provision of a new service or process”

Continue reading

Social Media – Is it worth the time and effort?

I was asked the other day how do I have time to manage all the social media platforms I use? The short answer is that I don’t have time to do it as much as I would like. Unfortunately work will always take precedence but each day is different depending on my schedule and objectives for that day.

There are of course times during the day when I can get access and whatever my day holds I always wind down during my commute. I always try to have a ‘fag break’ each morning and afternoon to check things. Continue reading

Outlook 2010 – More things to like.. Connecting socially?

In the same way legal technology providers have been making use of Outlook as the hub of a lawyers daily lives now Microsoft are at it. It’s not news but now that I have been playing with the social connector for a while I wanted to share some of my thoughts.

Right to the main question for a law firm. Do I think it should be turned on by default? Continue reading

Requirements elicitation and validation – It’s all about a good story

During any project, the process whereby the business analyst validates the requirements gathered from the project stakeholders is of utmost importance. Getting the collection signed off and frozen is key, but we all know it’s a challenge, and it’s not going to happen at the first attempt.

When I think about how to do this, I always think about the end game. The aim of validating these requirements should create the foundations of a story that ultimately leaves your audience happy. Continue reading

Underdocumented elements of business analysis…

A LinkedIn update from Giles the other day read “Working on more reliable mechanisms for the transfer of the underdocumented elements of business analysis. Osmosis doesn’t quite cut it.” I’m not sure what exactly he meant (is underdocumented a word) but I joked  that perhaps he should use the ‘back of a fag packet’ approach. It got me thinking about requirements and the how best to share them and ultimately get them signed off.

What is a good requirement? Continue reading