Technology – The IT departments achilles heal.

In my opinion change needed and needed fast. It’s time *IT professionals forgot about the technology (to begin with) and focussed on people and culture, over delivering the shiniest and latest technology. Technology is no longer the silver bullet to issues and problems as business’s have evolved, and thanks to the consumerisation of IT, people (outside of IT) are dramatically more IT savvy than they used to be.

Sound harsh?  Continue reading

Another post about Google+. For law firms. BUT not yet!

I’ve read countless posts regarding Google+ and I’ve not posted any commentary yet because I didn’t have anything new to add. After four weeks of dipping my toes in, I thought I’d add my two pennies worth. It has great promise for being a tool for creating dialogue and improving engagement. It is ’more personal than LinkedIn’ and has the potential to be ‘more content and context than Twitter’. One thing that may become a bug bear for many is managing your circles (some have cited circle fatigue already) and managing all the content and deciding what is important for you. Some simple tips would be to keep circles to a minimum and think about muting threads.

In my previous posts about social media I’ve not really touched on the most important aspect of social media tools, engagement, and in this case specifically client engagement. This is where G+ gets a potential A+ for law firms. Potential only because it’s too early to really tell, but the promise is there. Continue reading

IT Projects : Are they all destined to fail?

As harsh as it sounds, it is a valid question for many IT departments. The short answer is no, not all projects fail but these days a successful delivery doesn’t always prevent failure. Failure can mean different things to different people and can come at different times, which makes it difficult to validate whether something has succeeded or not. For the purpose of this post a brief definition of failure could be along the lines of;

“the failure to deliver the intended business benefits or value through the provision of a new service or process”

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